Associate Technical Support Specialist

Join Milestone Technologies as an Associate Technical Support Specialist and become a vital part of our dynamic end-user support team. This role offers a unique opportunity to grow your technical skills while delivering exceptional service to our global clients. Located in the vibrant city of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you'll be part of a team that thrives on innovation and collaboration.

As an Associate Technical Support Specialist, you'll be the first point of contact for our clients, providing them with the technical expertise they need to resolve their issues efficiently. You'll work closely with our software development team to ensure that our clients are getting the best possible experience with our products. This role is perfect for someone who is passionate about technology and enjoys helping others solve complex problems.

At Milestone Technologies, we offer a competitive salary of IDR 8,000,000 - 12,000,000 per month, along with a comprehensive benefits package that includes health insurance, professional development opportunities, and a fun, collaborative work environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to our global clients, ensuring their issues are resolved efficiently and effectively.
• Work closely with our software development team to understand and troubleshoot technical issues.
• Document and track technical issues to ensure they are resolved in a timely manner.
• Escalate complex issues to the appropriate teams for further investigation and resolution.
• Participate in knowledge sharing sessions to enhance the team's technical expertise.
• Contribute to the continuous improvement of our technical support processes and procedures.
• Provide training and guidance to junior team members to ensure they are equipped with the necessary skills and knowledge.
• Maintain a high level of customer satisfaction by delivering exceptional service and support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a technical support role, preferably in a software development environment.
• Strong understanding of software development concepts, including programming languages such as Java, Python, or C#.
• Familiarity with common software development tools and platforms, such as JIRA, Confluence, and Git.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Fluency in English, both written and spoken, is a plus.

🛠️ Keahlian

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