Field Support Specialist - Musi Banyuasin Region

Mitracomm Ekasarana is seeking a dedicated Field Support Specialist to join our team in Musi Banyuasin, Sumatera Selatan. This role is crucial in ensuring smooth operations and exceptional customer service in the retail and consumer products sector. As a Field Support Specialist, you will be the face of our company, providing technical assistance, troubleshooting, and maintenance services to our valued customers. This is an exciting opportunity to contribute to our growing business and make a significant impact on our customers' satisfaction.

Our team in Musi Banyuasin is at the heart of our operations, and we are looking for a proactive and customer-focused individual who can handle multiple tasks with ease. You will work closely with our field teams, using tools like SAP and our proprietary Field Service Management System, to ensure that our customers' needs are met efficiently and effectively.

Join us at Mitracomm Ekasarana and be part of a dynamic team that values innovation, integrity, and customer satisfaction. We offer a competitive salary, a supportive work environment, and opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

• Provide technical support and troubleshooting to customers in the retail and consumer products sector.
• Perform maintenance and repair services on company equipment and systems.
• Assist customers with the installation and configuration of new products and systems.
• Document all service calls and customer interactions using our Field Service Management System.
• Ensure compliance with company policies, procedures, and safety regulations.
• Collaborate with the field teams to resolve customer issues and improve service quality.
• Conduct regular site visits to assess customer needs and provide tailored solutions.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in field support or related roles in the retail or consumer products industry.
• Strong technical skills and knowledge of retail and consumer products.
• Familiarity with SAP and other field service management tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.
• Proactive and customer-focused attitude.
• Ability to work in a fast-paced and dynamic environment.

🛠️ Keahlian

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